Last updated: October 2026
If you're not satisfied with a phone purchased from ShopeShop, you may request a replacement or full refund within 7 days of delivery, provided the device is returned in the same condition it was delivered in, with all original accessories.
All phones sold by ShopeShop come with a [6]-month warranty covering functional issues (screen, battery, camera, and other core functions), unless caused by accidental damage, liquid damage, or unauthorized repair.
Contact us via the details on our Contact page with your order number and a description of the issue. We'll arrange inspection and, where valid, a replacement, repair, or refund.
Approved refunds are processed to your original payment method within 7 business days of the returned device being received and inspected.
If you've submitted a "Sell Your Phone" request, you may cancel it any time before pickup at no cost by contacting us.